Included in dna13’s communications and stakeholder relationship management solution is the reassurance that you will be provided with high quality support services, cutting the cost and complexity of supporting the application across your organization.
dna13’s Professional Services and Support team is here to help customers launch the application internally and with external stakeholders, customize the portal and implement any change management processes.
Customer Support
dna13 offer complimentary, same day, person-to-person customer support – on-line or by phone. The experience and knowledge base of our team benefits our customers as they navigate through the product and seek to maximize their return on investment.
Expert advice and support requests are handled between 7:30am and 8:00pm EST/EDT.
Customer Support Portal
Click here to access dna13’s Customer Support Portal. Customers can view, add or monitor support requests, and gain access to the dna13 knowledge base of the most frequently asked questions.
Professional Services
Through designated account management, dna13 offers support services including:
- deployment consulting services for risk-reducing installation and startup, implementation, and integration;
- user training (online and on-site); and
- portal customization services.
For more information on support services that may be help you increase your return on investment, contact us.
Contact Details
If you require immediate and live assistance, please contact the dna13 Professional Service and Support team on our toll free number 1.866.842.1723 ext. 1 or email info@dna13.com.
Our team is available to take your call between 7:30am and 8:00pm EST/EDT. |
