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crisis management news. |
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Industry News  Crisis Management |
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Can the Ladies bear scandal?; Beloved band will...
Toronto Star - Monday July 21st, 2008
Celebrity and scandal. It's as old as show biz. For Barenaked Ladies frontman Steven Page - who was recently charged in upstate New York with possession of cocaine - it's a matter of avoiding jail... |
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A 'Cleaner' of Athletes' Dirty LaundryLong Used in...
Washington Post - Wednesday July 16th, 2008
Inside a hearing room at the NFL's New York offices, one of the league's prominent players sat at a table, looked at all the lawyers and wondered if he was facing the end of his career. A few weeks... |
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Bail Out BenIt's up to Congress, not the Fed boss,...
Washington Post - Thursday July 10th, 2008
IT HAS BEEN about four months since the Federal Reserve orchestrated a bailout of the Wall Street investment firm Bear Stearns. The action was unprecedented: Invoking rarely used emergency... |
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Major General Bray admits failure as head of...
Newstex Blogs - Thursday July 10th, 2008
One would think that the crack communications squad at the RI Emergency Management Agency would have prepared Major General Bray for the horrible interview that he gave to 10News... |
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Capital of Last Resort:Confronting The Prospect
American Banker - Monday July 7th, 2008
First of two parts If you think conditions in the financial sector are stabilizing or improving, you can stop reading now. With the optimists weeded out, it is time to address the prospect that the... |
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After catastophe, asking the right questions
Newstex Blogs - Thursday June 26th, 2008
A year of deadly disasters has tested the Chinese people, writes Tang Hao. From regulations on school buildings to emergency response mechanisms, there are important lessons to be learned. The year... |
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Sometimes Consultants Surprise You with Their Reports
Newstex Blogs - Wednesday June 25th, 2008
Reports from healthcare consultants can sometimes be warmed-over pap or merely external validation of decisions already made by hospital executives. On occasion, however, reports from consultants... |
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Social Media Tools Don't Matter
Newstex Blogs - Tuesday June 24th, 2008
From my weekly newsletter. Subscribe using the sign-up box to the right. Here's a question I hear from marketers all the time: "We want to launch a corporate blog, but we don't know how to go about... |
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Crisis management
Newstex Blogs - Monday June 23rd, 2008
Michael Dobbs looks at the Cuban missile crisis: ... In fact, crisis management is an art, not a science. I have spent thousands of hours over the past three years assembling a minute-by-minute... |
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Filing action can harm reputation
National Post - Wednesday June 18th, 2008
When Tim Hortons Inc. was hit with a $2-billion class-action suit last week by two disgruntled franchise holders who accused the company of turning it from a "fresh-baked" goods store to one serving... |
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What the fox isn't telling us about the henhouse
Newstex Blogs - Tuesday June 17th, 2008
From the L.A. Times: Nine people sickened by a salmonella outbreak linked to fresh tomatoes ate at two restaurants from the same chain, federal officials confirmed today. The chain's name and... |
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Hulk Hogan's appearance on Larry King
Newstex Blogs - Wednesday June 11th, 2008
On the receiving end of a wave of highly negative publicity, Hulk Hogan went into damage control mode last night on CNN's Larry King Live. In addressing the infamous taped jailhouse conversations he... |
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Grand Strategy vs. Crisis Management and...
Newstex Blogs - Thursday June 12th, 2008
My colleague Patrick Doherty just posted this fascinating review of the major Center for a New American Security Conference titled "Pivot Point: New Directions for American Security." In it, he... |
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Mack Collier: Worried About Bloggers Dissing Your...
Newstex Blogs - Friday May 30th, 2008
Babblesoft founder Aruni Gunasegaram found herself in a position that any company would dread. She had launched a new product that she had hoped would be well-received by her target audience, mothers... |
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After the earthquake: internet as crisis management...
Newstex Blogs - Wednesday May 28th, 2008
Image by Mexicanwave via FlickrWhen the story of the May 12 Sichuan
earthquake broke through Twitter, it was obvious that the largest
disaster in more than a decade would be dealt with... |
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Beltway Springboard
Newstex Blogs - Wednesday May 28th, 2008
You'd be hard-pressed to find a PR calling that beats national politics as a springier springboard to a high-paying, high-profile gig. Makes little difference what you did or how you performed. If... |
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Local universities consider official uses for Facebook
MCT Regional News - Tuesday May 27th, 2008
May 26--Check your Facebook inbox. Say "Hi" to friends. Learn about a lockdown on campus. Facebook, the wildly popular social networking site, has already established itself as the unofficial source... |
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Yearbook Photoshock - Blame Game 2
Newstex Blogs - Thursday May 22nd, 2008
The story about the messed up yearbook photos gets better. Lifetouch National School Studios reportedly was trying to fix their mess-up of a batch of photos when they botched the job even further by... |
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Crisis? What crisis? Controversial councillor...
Scotsman - Monday May 5th, 2008
Deposed committee chairman who blocked Trump proposal claims his situation requires special help SIX months ago he was a little-known, if slightly eccentric, rural councillor with a predilection for... |
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No Comment
Newstex Blogs - Monday May 5th, 2008
Writing for Forbes.com's Entreprenueur section, Maureen Farrell offers up a "crash course in public relations" or more aptly, crisis communications. She starts off with Heparin, then goes on to... |
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Crisis Media Training - 5 Essential Points Your Team...
Infoaboutpr.com PR News - Friday July 4th, 2008
Facing a high-profile crisis could have serious ramifications for your company for years to come. When a crisis situation arises, you will need to act right away to put your crisis management plan into full swing. Here are 5 tips for training your response team effectively on how to prepare for interfacing with the media in crisis situations. |
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Crisis Management
NRF Blog - Monday June 9th, 2008
1) You have been in the crisis response business for many years. Since you began this career, what... > |
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Media management in a crisis
DanuPoyner.com - Thursday June 5th, 2008
If you want to see an effective press secretary, take a look at McLellan?s predecessor Ari Fleischer , who also worked for the Bush Administration. Following is a video of him delivering a masterful attempt at avoiding answering any questions or addressing real issues, despite repeated grilling by CNN?s Anderson Cooper . A good study for anyone interested in media management |
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Dunkin' Donuts pulls Rachael Ray "kiffiyeh" tv ad
The Brand Man Speaks - Monday June 2nd, 2008
"Kaffiyehs are worn every day on the street by Palestinians and other people in the Middle East - by people going to work, going to school, taking care of their families, and just trying to keep warm." While some extremists and terrorists may wear kaffiyehs, "To reduce their meaning to support for terrorism has a tacit racist tone to it," Bishara said. |
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Crisis Management
Silver Elves - Wednesday May 21st, 2008
In an ideal world, we would never have crises. Yet in the real world we do. Managing crisis is quite a challenge, so here are some thoughts on how to make it work best for you. Crisis management is about focus, pure and simple. It’s about getting into a frame of mind where you entirely focus on those things which are vital in the circumstances in which you find yourself and your business. |
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Crisis Communications Tip #41 - Spend More Time On...
PR Buzzsaw - Tuesday May 27th, 2008
> > With the weather beginning to warm up, many are beginning to think about the annual company picnic, which reminds me of my favorite quote about crisis communications planning: “Small companies spend more time planning the company picnic than preparing for a crisis that might run them out of business,” says Katherine Heaviside, president of Epoch 5 Public Relations , a Hu |
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The Role of Crisis Communication in Public Relations
Public Relations Insider - Monday May 12th, 2008
The Role of Crisis Communication in Public Relations Posted on May 8, 2008 It is important for an organization to have one or more spokespeople who are experienced and can stay calm when communicating during a crisis. Crisis communication is how people know what is going on and it is very important when it comes to public relations. |
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Dell?s Perpetual Purgatory?
PR News Blog - Wednesday May 21st, 2008
Dell has been to Hell and back in recent years for its monumental crisis management missteps, especially in the realm of digital communications. |
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American Airlines - Failed Crisis Management
- Tuesday April 22nd, 2008
> > American Airlines is on everybody’s mind right now : Thousands of flights cancelled, more than 100,000 passenger stranded and millions of dollars lost. How did AA react to this crisis? Sure, they put up a link on the corporate site, summarizing the situation. Very White House press statement of them. The press statement from Gerard Arpey was uploaded on their YouTube page. |
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China Seeks PR Firm To Smooth Over Protests
Center for Media and Democracy - Publishers of PR - Tuesday April 15th, 2008
Home » Spin of the Day » Apr 08, 2008 China Seeks PR Firm To Smooth Over Protests Topics: crisis management | human rights | international | issue management | media | public relations Source: Financial Times, April 3, 2008 Olympic Torch Protest in Paris. |
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Netflix's proactive-- and preemptive-- crisis...
Marketing News - Tuesday April 15th, 2008
With pleasantly alarming alacrity, Netflix responded to a technical glitch last week that delayed the shipment of thousands of DVDs by issuing an apologetic e-mail and a 5% rebate to subscribers affected by the delay |
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Netflix's proactive-- and preemptive-- 'crisis'...
Marketing News - Monday May 5th, 2008
With pleasantly alarming alacrity, Netflix responded to a technical glitch last week that delayed the shipment of thousands of DVDs by issuing an apologetic e-mail and a 5% rebate to subscribers affected by the delay |
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Southwest speaks openly to IABC communicators about...
Backtalk: News from Ragan.com and MyRagan - Tuesday April 15th, 2008
You work for the most popular airline in the world. Your customers love you, and you have this zany corporate culture that reporters love to write about. Everything is fine with the world. Then one day the crisis strikes. In one 24-hour period you get slammed with 500 media inquiries because the FAA says your airplanes are ?unairworthy.? Nightmare you say? |
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Crisis Management and Data - Do You Have a Plan?
TheFutureValueofBusiness.com - Tuesday March 25th, 2008
Recently, I attended a sales and marketing luncheon put on by the Cincinnati Chamber of Commerce. The topic was crisis management. It was a very good presentation featuring speakers from GameDay Communications and P&G. They spoke mostly about traditional disasters, and how to deal with them - offering some great tips for managing a crisis. First was “have a plan. |
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Crisis communication lessons learned from Gov. Eliot...
Marketing Edge - Tuesday March 25th, 2008
Were not going to spend too much time rehashing the ins and outs of what happened and the political significance (or lack thereof, depending on your perspective). Instead, my colleague Mike Keliher , who heads our PR practice here at Provident Partners, and I are going to analyze this situation from a PR perspective and share some thoughts on crisis communication. |
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9 Rules of Media Relations Crisis Management
rules sea diving - Monday March 10th, 2008
24 Feb 2008 9 Rules of Media Relations Crisis Management 1:02 am | As the tragedy at the Sago mine in West Virginia unfolded on our televisions and front pages in January of 2006, Im certain we all wondered how the story could have become such a terrific example of corporate media-relations bungling. |
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7 shootings. 42 deaths. 4 suicides.
PR PACE SETTER - Tuesday March 25th, 2008
> > In the past 11 months, seven U.S. colleges have fallen victim to gunmen who have opened fire on unexpected and innocent victims. The result: 42 deaths and four suicides. In light of the tragic situation at Northern Illinois University, Feb.14, I would like to discuss an important aspect of the public relations communications process: crisis management. |
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Trust storms on PR horizon for banks?
Strive Notes - Monday February 11th, 2008
>Is the PR buzz waiting in the shadows, crisis management? With the recent headlining losses from second largest French bank, Societe Generale and our very own Northern Rock, the publics trust in banking and investment as a whole is floundering, simply due to guilt by association. Interestingly, both banks handled their stories in quite different manners. |
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Self-Inflicted Harm: From Todays Headlines (2/6/08)
Logos Institute Blog - Monday February 11th, 2008
1. Wachovia Bank > > > Yesterday we blogged about the tendency of companies and their leaders to ignore a problem that is otherwise evident. Another principle of crisis management is that companies can be forgiven if people have been hurt: killed, injured, insulted cheated, etc. But companies cant be forgiven, and wont be forgiven, if theyre seen not to care that people have been hurt. |
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Crisis Communication: How to Manage Them Effectively
Law Practice Today - Tuesday February 5th, 2008
Table of Contents Crisis Communication: How to Manage Them Effectively By Paramjit L. Mahli January 2008 What will your firm do in the face of an unexpected emergency? Crisis communication plans provide an organizational framework of who will be responsible for which specific task, when and if a crisis should occur. |
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CNN: Special Investigations Unit
CNN - Monday December 3rd, 2007
the attack didn't come from a campaign, but rather a group of vietnam vets attacking the candidate who had billed himself as a war hero. had i first sought ad i thought this is crazy. there's no way these accusations are going to hold up. reporter: stephanie cutter was john kerry's communications director. the old rule of crisis communication is that you don't respond to an attack, otherwise |
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Squawk Box
CNBCC - Tuesday November 13th, 2007
if you don't get the people right, you don't have a prayer of getting the strategy right or the crisis. i just want to point out, like the crisis management of colgate with the toothpaste, you have mattel with the lead paint and david novak seems to come out of that pretty well and you talk about that a bit in the book as well. |
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The Situation Room
CNN - Friday November 2nd, 2007
very delusional notion that you can spin an audience that doesn't want to be spun. the fact is that pr is not quite that powerful. reporter: the crisis management consultant we did speak with said that the most effective damage control is to have realistic goals and here events, not pr campaigns, is the only way to be effective. wolf? thank you, mary snow in new york for us. |
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After Hours
BNN - Monday October 15th, 2007
i don't know if you remember the fairly disastrous press conference they had after they woke up to realize they had this huge problem and cats and dogs were dying of kidney failure is that they never said they were sorry. if you look at this from a crisis management point of view. they paid far too much attention to their lawyers. too concerned about legal liabilities. |
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7 News
WHDH - Thursday September 27th, 2007
she said that he was working with smith's lawyer and sometimes boyfriend howard k. stern to maximize profits after smith's death. it seks damages, which including about $200,000opri said she hired to hire a crisis management firm to salvage her reputation. the supreme court may be getting involved in upcoming elections. the justices have agreed to hear a case on voter identification laws. |
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To list of China's woes, add locusts
Chicago Tribune - Friday July 4th, 2008
Although China's response to some of this year's earlier crises was sluggish, by the time the magnitude 7.9 earthquake struck Sichuan province in May the government was able to mount a rapid and effective response. 'All the disasters this year has certainly given the government lots of practice at crisis management,' said Peng Zongchao, a public policy professor at Beijing's Qinghua University. |
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Filing action can harm reputation
National Post - Thursday July 3rd, 2008
Everything from a product recall to workplace accidents and executive malfeasance expose businesses to reputational risks and, possible lawsuits, or even police and regulatory scrutiny. Factor in such new technologies as the Web and hungry media that operate globally on a 24/7 basis, and companies are more exposed now than ever before to crisis litigation, lawyers say. |
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Cool Crisis Management? It's a Myth. Ask JFK.
Washington Post - Monday June 23rd, 2008
What do we do, Mr. President?' After a week in which the campaigns duked it out over national security, it's reasonable to wonder how either man would react to such an emergency. Chances are that in such a bind, our next commander in chief will want to consider how one of his predecessors dealt with the ultimate crisis, the 1962 standoff over Soviet nuclear missiles secretly placed in Cuba. |
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SEM: You Say Tomato, I Say Disaster - Crisis...
SearchViews - Thursday June 12th, 2008
Take a look at the peak in news references on Google Trends for the June 8-10th period for our two tomato terms: Joshua Stylman, Managing Partner of Reprise Media was on the panel, offering insight into how companies can better manage their search profile in times of crisis. |
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CEOs increasingly say yes to blogging
News-Press.com - Monday June 9th, 2008
In fastlane.gmblogs.com, Lutz addresses reader concerns and criticisms on vehicles and the company. He also uses it to promote new products and technology. Reader posts show a dialogue happening between the public and GM. In a Feb. 21 post, Lutz used his blog to defend himself after he was criticized for calling global warming 'a total crock. |
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11 tips for handling a PR crisis
NEWS.com.au - Thursday May 29th, 2008
It was the worst situation Moose Enterprise had ever had to deal with. Within 24 hours of the crisis, Mr Stul had called in Melbourne-based PR firm Royce, which has dealt with PR dramas from peanut butter recalls through to nursing home sex attacks. It was time for major damage control. |
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Cost of...one timbit: 16 Cost of... negative...
Report On Business - Monday May 12th, 2008
That was one expensive Timbit. A manager's decision to fire a Tim Hortons employee in London, Ont., after she gave a free Timbit to a toddler last week erupted into a public relations nightmare for the iconic coffee company. It didn't have to be that way. |
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How crisis management meeting went awry
Pittsburgh Post-Gazette - Monday May 5th, 2008
Oct. 15, eight West Virginia University officials and faculty members gathered to find a way out of a growing crisis. Hanging in the balance were the university's reputation and that of a prominent alumna, Heather Bresch, the daughter of West Virginia Gov. Joe Manchin. Ms. Bresch insisted she had completed the requirements for a master's of business administration degree in 1998. |
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New Tools Emerging in Corporate Crisis Management
Korea Times - Tuesday April 22nd, 2008
When the head of Samsung's strategic planning office came out apologizing Thursday, immediately after Chairman Lee Kun-hee was charged with tax evasion, it signaled the start of the conglomerate's elaborate crisis management scheme. |
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Employee E-mails Often Admit Bad Behavior; Digital...
NewsBlaze - Tuesday April 22nd, 2008
Eliot Spitzer 'Exposes about a company or person's ethical breaches always get more exposure than the defense,' says Klamfoth, who is vice president and general manager of Communispond. 'The effort to defend may be called 'damage control' or 'crisis management' but often it's more like holding a tiger by the tail. |
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How to survive workplace scandal
DailyBulletin.com - Tuesday March 25th, 2008
Is it best to keep your head down after a major personal blunder? Should you start job-hunting, or wage a campaign to fix your tattered image? There isn't a one-size-fits-all answer, says crisis management consultant Eric Dezenhall, co-author of 'Damage Control: Why Everything You Know About Crisis Management Is Wrong.' The popular advice is to admit guilt immediately and apologize. |
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'Crisis Management' PR Firm's Advice to Stem Cell...
Genetic Engineering News - Monday February 11th, 2008
7 /PRNewswire-USNewswire/ -- Documents detailing the California stem cell institute's involvement with a well-known 'crisis management' public relations firm reveal an agency leadership worried about the state agency's image and committed to keeping PR advice secret by channeling it through an outside law firm, the Foundation for Taxpayer and Consumer Rights (FTCR) said today. |
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Mistakes in crisis communication
Jamaica Observer - Wednesday December 12th, 2007
'crisis/ n. 1 a. a decisive moment, b. a time of danger or great difficulty.' - (The Concise Oxford Dictionary) No one wants to hear about crisis communication. Because as we all know only too well, a crisis will never happen to us. 'Who, me? No way.' We think it will only happen to that other man or woman or that company over there so. |
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Financial industry mum on crisis
BToBOnline - Wednesday November 21st, 2007
OAS_RICH('Middle1'); The nation's top financial firms, many of them dealt a serious blow by the subprime lending crisis, have been strangely silent on one key front.Affected companies have announced billions of dollars of write-downs, top management changes and warnings of possible future losses. |
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The only thing that Home Secretary Jacqui Smith...
The Times - Wednesday November 21st, 2007
Perhaps not anymore. For there was no cleavage yesterday. Indeed, I believe that Ms Smith has overcome Cleavage-gate by deploying the simple but effective camouflage of a stripey blouse. Yesterday the only thing that she revealed was her strategy for crisis management but, for me at least, it was no less impressive. The result was a bust-up of a different kind. She was cool, calm and collected. |
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Merrill Lynch Does Damage Control in U.K.
Brandweek - Wednesday November 21st, 2007
Financial giant Merrill Lynch is undertaking a crisis management campaign in the U.K. in response to investor fears, online site MarketingWeek UK.com reports today. Ads taken out by Merrill in major business publications cite the companys financial strength noting, any setback will be overcome. |
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California: A positive role model for tourism crisis...
eTurboNews - Tuesday November 13th, 2007
By David Beirman l Special to eTN eTN crisis management expert David Beirman weighs in on California's response to the deadly fires which wrought havoc in Southern California last month. The hot and dry Santa Ana winds which fanned the flames of Southern California's fires of late October and early November were, according to local government authorities, largely ignited by arsonists. |
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Britney - "Immune" to Getting Knocked Up?
TMZ - Friday November 2nd, 2007
Says a friend, 'She seems to think that just because she isn't in a formal relationship, she's somehow immune to getting pregnant.' Where do them little booboos come from, y'all? Copperfield Hires Paris' PR Pit Bull As he fights sexual assault allegations, embattled magic man David Copperfield has turned to the same crisis management guru hired by Paris Hilton when she went behind bars. |
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Communication the key in times of crisis
Business Day - Friday November 2nd, 2007
SOUTH African companies and government officials are woefully underprepared for crisis communications and, for the most part, it shows. For example, if a journalist phoned a company in the early evening about a breaking scandal, who would be there and what would they say? This is just one aspect of managing media relations in the face of a crisis that can occur in any company at any time. |
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YOU'RE DOING A HECK OF A JOB, FEMA
American Reporter - Friday November 2nd, 2007
INDIANAPOLIS -- Last week, the Federal Emergency Management Agency committed the unpardonable sin of faking a press conference about their performance at the southern California wildfires, by having their own public affairs (public relations) employees pass as reporters and lob softball questions at the FEMA Director, Vice Admiral Harvey Johnson. |
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