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Industry News    Crisis Management    Self-Inflicted Harm: From Todays Headlines...

Self-Inflicted Harm: From Todays Headlines (2/6/08)


Blog - Moreover - Logos Institute Blog - Monday February 11th, 2008


1. Wachovia Bank > > > Yesterday we blogged about the tendency of companies and their leaders to ignore a problem that is otherwise evident. Another principle of crisis management is that companies can be forgiven if people have been hurt: killed, injured, insulted cheated, etc. But companies cant be forgiven, and wont be forgiven, if theyre seen not to care that people have been hurt.

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